Diabetes Product Source
In the first three months, case managers hired for the project have contacted 60 percent of the eligible patients to explain the concept, to gather baseline health data, and to encourage them to use an online portal that contains tools that help manage their disease and enable them to have “e-visits” with a physician.
The case managers aim to reduce gaps in care, such as missed appointments with specialists, and lifestyle issues such as medication adherence. They also perform outreach, such as registering patients for diabetic education, scheduling appointments with specialists, providing discount vouchers for medications, offering discounted memberships to local gyms, and monitoring quality processes and outcomes measures to help increase patient compliance.
“Our case managers have been calling patients who are eligible for the pilot project, and the patients absolutely love it. We’ve been able to provide patients with additional resources and education. Furthermore, we are able to encourage patients to make diet and exercise changes as well as schedule appointments for their concerns before the problem gets worse,” said Jennifer O’Donnell, director of quality improvement for Palmetto Primary Care Physicians.