“Jennifer O’Donnell, the director of provider services with South Carolina-based Palmetto Primary Care Physicians, is a firsthand witness to the benefits of the medical home. Palmetto, which operates 25 primary care clinics across the state and treats more than 230,000 patients annually, decided to move toward the direction of the medical home in 2008.
‘Ultimately, the reason we wanted to move in this direction was the idea that money always follows quality,” says O’Donnell. “And quality was the reason we all got into medicine.’”
“A patient centered medical home pilot project that could become a model for South Carolina has completed its first quarter with 1,110 patients enrolled. It is also attracting the attention of S.C. physicians not involved in the program, and S.C. businesses are interested in it as a means to managing their health care costs.[…]’We’ve been able to provide patients with additional resources and education. Furthermore, we are able to encourage patients to make diet and exercise changes as well as schedule appointments for their concerns before the problem gets worse,” said Jennifer O’Donnell, director of quality improvement for Palmetto Primary Care Physicians.’”
Thirteen Summerville based physicians from Palmetto Primary Care Physicians have been nationally recognized by The National Committee for Quality Assurance (NCQA) and the American Diabetes Association (ADA) through the Diabetes Recognition Program for providing quality diabetes care to patients.
“Most families are affected by diabetes and our doctors have noticed,” states Jennifer O’Donnell, MHA – Director of Provider Services for Palmetto Primary Care Physicians. “National recognition from a group such as the NCQA shows our patients that we are serious when it comes to delivering quality healthcare to our patients suffering from diabetes.”
Palmetto Primary Care Physicians (PPCP) has earned NCQA Recognition in three programs: Diabetes Recognition Program (DRP), Heart/Stroke Recognition Program (HSRP), and Patient Centered Medical Home (PCMH). The practice is a Level III PCMH, and has area 30 practices throughout the greater Charleston, South Carolina area.
NCQA spoke with Jennifer O’Donnell, Director of Quality Operations, about how NCQA Recognition has changed the way PPCP delivers care.
SC Medical Home Enrolls Thousand
S.C. Medical Home Pilot for Diabetes Enrolls 1,110
Palmetto Primary Care Physicians Gains National Recognition for Providing Quality Diabetes Care (Pgs 22-23)
Two of the Discern coaches in the Georgia Academy of Family Physicians’ PCMH University, Mary Haley and Jennifer O’Donnell, are also CCEs.