Jennifer O’Donnell, MHA, PCMH Certified Content Expert
CEO-Senior Quality Consultant – LinkedIn Profile
Jennifer maintains her knowledge of the current healthcare marketplace in her position as the Director of Quality and Outcomes for Regional HealthPlus an Accountable Care Organization with two acute care hospitals and a network of over 500 independent and hospital owned providers. She is responsible for designing and implementing quality programs that support patient centered accountable care. Jennifer guides practices through the transformation into a Patient Centered Medical Home. She is also responsible for designing quality programs to support pay for performance contracts in order to improve outcomes for populations of patients. Focused on provider and patient engagement, Jennifer monitors clinical and patient satisfaction data to develop incentive programs for physicians to align goals between independent and employed physicians who participate in value-based contracts.
Prior to joining RHP, Jennifer directed half of the corporate office at Palmetto Primary Care Physicians (PPCP) – a 100 member provider group in Charleston, SC. She was responsible for leading quality projects, including: SC’s first Patient Centered Medical Home with BlueCross BlueShield, Case Management, Diabetes Education, Care Transitions, and Meaningful Use. She led the implementation and achievement of PPCP’s Level III PCMH recognition from the National Committee for Quality Assurance. Having experience in corporate practice management, PPCP elected her to start their consulting company Palmetto Physicians Resource Group (PPRG) where she assisted other provider groups as PCMH Transformation Consultant.
While serving in the Air Force, Scott worked in a variety of administrative roles for the Keesler Medical Center in Biloxi, Mississippi. During this time he gained experience managing medical records, creating schedule templates for providers to improve patient access, and maintaining hospital databases. After leaving the military, Scott earned a master’s degree in Public Administration from the University of Central Oklahoma, and he has completed the Emergency Management Institute’s Professional Development Series. He is also a skilled communicator who has worked in public relations and marketing in both the public and private sector. As a dedicated patient advocate, Scott is committed to assisting practices gain PCMH recognition because creating greater clinician efficiency and patient access leads to an increase in positive health outcomes.
Approaching practice transformation from a different perspective, Juliet brings a biopsychosocial aspect with her background in behavioral health to our team. As a masters prepared social worker, Juliet has firsthand experience in care coordination. She has spent her career working with complex acute patients as a case manager in a hospital setting. In addition, she’s spent time serving as a case manager to relapsed pediatric cancer patients and their families, she understands patients’ physical illness and their mental state go hand in hand. As healthcare models begin to focus on “whole-person” care, providers must focus on team based care and the patients’ biopsychosocial concerns. NCQA’s PCMH 2014 standards place an increased focus on incorporating behavioral health into the medical home model. In fact, since 66% of patients who have diabetes are clinically depressed, if you control the depression, you improve medication adherence, outcomes, and quality of life. Juliet is eager to help groups incorporate behavioral health into the transformation process.
Ryan Woodruff, MHA
Ryan received his Bachelors of Science in Public Health Science from Clemson University; after moving to Charleston, SC and working as fitness trainer, he graduated from the Medical University of South Carolina with a Masters in Healthcare Administration. While working on his MHA, he focused his studies on information technologies and database design for healthcare institutions. Having worked with various healthcare information systems in pharmacies, hospitals, physician residency programs, and physician practices, his interests fixated on electronic medical records and support in quality program reporting design, consultation, and database administration.
Kathleen background in health promotions and wellness. Prevention and education is the key to avoiding costly reactive care. As the transformation process begins, Kathleen’s experience as a compensation analyst for the human resource department at the Medical University of South Carolina combined with her business experience from her Masters in Health Administration enable her to help groups with job design and compensation. Having been responsible for transitioning software systems and several upgrades she can empathize with groups struggling to adjust to change with the continuous transition into an electronic paperless world. Her ability to analyze data and report meaningful outcomes makes her a valued asset to our team.